Shipping Policy

Thank you for visiting and shopping at MyDcor.com The following are the terms and conditions that formulate our Shipping Policy.

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses.

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	3-10 Business days
Canada, Europe	4-15 Business days
Australia, New Zealand	10-18 Business days
Central & South America	8-16 Business days
Asia	8-16 Business days
Africa	8-19 Business days

 

Max delivery time – 20 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control). 

Shipment Confirmation & Order tracking

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

My tracking says “no information available at the moment”

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Customs, Duties, and Taxes

MyDcor.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product.

Lost/Missing packages

MyDcor.com are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

Damages

If you receive damaged merchandise, please take a picture and email us the picture at support@mydcor.com right away. We will only replace damaged goods within 48 hours of receiving your order.